Purpose

This guide provides information on land-related matters in Nasarawa State, helping all stakeholders. It outlines the services a client can expect, along with their rights and responsibilities. The document serves as a quick reference for the essential elements of land management and administration.

Introduction

Nasarawa State Ministry for Land Management oversees land administration in the state. It has evolved from a division to a fully-fledged ministry. The Ministry’s recent merger with Nasarawa Geographic Information System (NAGIS) led to the creation of the Nasarawa State Ministry for Land Management.

Mandate and Organizational Structure

The Ministry’s main responsibilities include strengthening land administration, managing transactions, and planning non-urban areas. It comprises departments such as Administration, Planning, Research, Cadastral, Deeds, Disputes, Complaints, Investigation, Land, Physical Planning, Survey, Geographic Information System, Systematic Land Titling Registration, Information and Communication Technology, and Legal.

Our Vision

A state where every citizen has the opportunity to access and own land in a planned environment.

Our Mission

To ensure sustainable land administration for the benefit of the general public in the state in accordance with various acts and edicts.

Our Core Values

  • Equity – Fair and impartial treatment for everyone.
  • Transparency – Open and honest dealings.
  • Integrity – Always doing the right thing within legal limits.
  • Accountability – Taking responsibility for actions and delivering on agreements.
  • Professionalism – Adhering to high standards and providing quality service.

List of Clients and Stakeholders

  1. General Public
  2. Federal, state, and local governments
  3. Ministries, Departments, and Agencies
  4. Corporate organizations
  5. Property agents
  6. Town planners, Legal practitioners, surveyors, and other professionals
  7. Professional bodies
  8. Civil society and non-governmental organizations

Our Service Delivery Commitment

The Ministry commits to:

  1. Treating all clients equally and avoiding discrimination.
  2. Providing services in compliance with the law and ensuring transparency.
  3. Encouraging public participation through forums, sensitization, and awareness campaigns.

Key Services Provided by the Ministry for Land Management

  1. Land acquisition
  2. Compensation
  3. Land allocation
  4. Processing Certificates of Occupancy
  5. Registration of land transactions
  6. Change of land use purpose
  7. Sub-division and private layout
  8. Merger of land titles
  9. Renewal of land ownership
  10. Provision of search reports
  11. Conversion of land titles
  12. Non-urban services
  13. Geographic information services
  14. Project management of urban roads
  15. Conflict management and arbitration

Customer Expectations/Delivery Standards

Clients should expect:

  1. Service availability from 10.00 am – 4.00 pm (Mon-Thurs) and 10.00 am – 1.00 pm (Fri).
  2. Being attended to within 15 minutes of arrival.
  3. Treatment with courtesy and respect.
  4. Clear guidelines on accessing services.
  5. Transactions handled by trained personnel.
  6. Acknowledgment and response to correspondence within 5 working days.
  7. Completion of general land transactions within 30-90 days.
  8. Change of ownership processed within one week.
  9. Re-issuance of expired titles processed within two weeks.
  10. Survey instructions processed within 48 hours.
  11. Request for geographical information processed within 48 hours.
  12. Annual registration of surveyors processed within 24 hours.

Customer Rights

Clients should:

  1. Access services that meet their needs.
  2. Be treated with courtesy and respect.
  3. Appeal or seek a review of land administration decisions.
  4. Access information on services, policies, and legal frameworks.
  5. Maintain privacy and confidentiality.
  6. Provide and receive feedback on service delivery.
  7. Make a complaint if dissatisfied.

Customer Obligations

Clients have the right to good services from the Ministry and the responsibility to complain if services are unsatisfactory. To enable efficient service delivery, clients should also:

  1. Promptly pay all stipulated fees.
  2. Report cases of encroachment or unauthorized development.
  3. Keep scheduled appointments with the Ministry.
  4. Seek clarification or advice if a process or information is unclear.
  5. Submit all required documents and ensure their validity.
  6. Obtain formal permission from the planning authority before development.
  7. Report suspected demarcation of illegal layouts or land use violations.
  8. Safeguard land title documents.
  9. Deal only with authorized Ministry personnel identified by their ID cards.
  10. Provide support to Ministry staff without intimidation.
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